If for any reason you wish to cancel your order before dispatch, email firstname.lastname@example.org at your earliest opportunity, quoting your order number.
FREE 14-Day ‘No Fuss’ Returns
We offer a 14 day free returns policy on most items, allowing you to try our products without obligation. On receipt of your returned order we will refund the price of your products plus any standard postage charges paid (N.B. Express Delivery costs are non-refundable), plus your return postage costs within 3 working days of receipt (subject to the conditions below). Free returns are not available on reduced price, sale or promotional items, or items where a discount code has been used, or on international orders.
Condition Of Returned Items
Unwanted items returned as part of our ‘Free Returns’ policy must be returned as new – unworn and in the original packaging. We are unable to accept items which are not returned in perfect condition.
You may exchange your item within 14 days of receipt. If you wish to exchange your purchased item for another one, any difference in price will be payable/refundable, and postage is payable for the new item to be sent to you
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